Response and Service
Singapore watch repair service centre is committed to placing customer service experience at the heart of our brand strategy. Our dedication to exceptional personalized service has earned us loyal customers, a reputation for exquisite craftsmanship, and a legendary brand status.
Partnering with trusted brands and a team of highly trained professionals, we proactively provide efficient support and tailored customization services. Every timepiece is a witness to time, an enduring companion in your life. We are devoted to delivering consistent, high-quality service to every customer.
Diagnosis & Repair
Whether it is a simple or complex repair, our watchmakers will communicate clearly and transparently with customers before proceeding. They will inform you of all necessary procedures, associated costs, and the estimated time required. Before the repair begins, customers can review and confirm every detail.Please note that the Singapore watch repair service centre Warranty applies only to maintenance services carried out at an official Singapore watch repair service centre.


Watch Maintenance
Whether it is a simple or complex maintenance service, our watchmakers will communicate clearly and transparently with customers beforehand, providing detailed explanations of all necessary maintenance steps, associated costs, and the required time. Customers can review and confirm every detail before the service begins to ensure everything meets their expectations.Please note that Singapore watch repair service centre Warranty applies only to maintenance services carried out at an official Singapore watch repair service centre.
Parts Replacement
The Singapore watch repair service centre is home to experts skilled in all aspects of watchmaking, capable of repairing and maintaining most components. Upholding a rich heritage of craftsmanship passed down through generations, we continue the legacy of timepieces made over a century ago.If a watch is repairable but requires new components, our watchmakers will craft them on-site with precision and care.


Custom Watches
Let your watch carry even more significance! Whether it's business attire, casual fashion, or sports and outdoor, we offer a variety of strap materials (genuine leather, stainless steel, silicone, fabric) for you to choose from, along with exquisite laser engraving services to create a unique, personalized timepiece.
Warranty Terms
The central repair and maintenance services come with a one-year extended warranty.
Your
watch will be covered by a 12-month repair warranty starting from the date of completion of
the repair. During the warranty period, if any malfunction occurs and is found to be within
the scope of the warranty, the watch will be repaired or relevant parts replaced free of
charge. This warranty does not cover regular wear and tear, damage caused by accidents, lack
of maintenance, or improper handling. The warranty will be voided if the watch is serviced
by an unauthorized third party.


Genuine Check
The Twelve Hour Service Center boasts a professional team in the field of authentication, capable of accurately verifying the authenticity of your timepiece. We uphold the brand’s rigorous certification processes and expert techniques, ensuring that each watch undergoes meticulous inspection to restore its true value. If further verification of the watch's valuation is needed, our experts will conduct precise testing on-site, providing you with authoritative services, ensuring that every moment is trustworthy.